Support information about Eutonomy's products

Product manuals, data sheets and other technical information about our products.
Product installation instructions, Frequently Asked Questions, warranty conditions and support enquiries.
1What is euFRAME technical specification?
  • Supply voltage: 110 – 240 V AC, 50–60Hz
  • Power consumption: max. 14 W
  • Input current consumption: 0.35 A/115 V, 0.2 A/230
  • Inrush current: 30 A/115 V, 50 A/230 V
  • Box dimensions: 299.7 x 182.9 x 49.1 mm
  • Frame dimensions: 315.4 x 192.4 x 4/6 mm
  • Type of walls: solid brick walls (made of concrete, bricks, etc.) and cavity walls (made of drywall or wood)
  • Protections: Overheating and overload protection (triggered when load current exceeds 2.5A)
  • Alarm sound: 89 dB at 10 cm
  • Operating temperature: 0°C to +50°C
  • Relative humidity: ≤90%, no condensation
  • Degree of protection: IP20
  • Alarm output current: max. 120 mA, RON=2.2 kΩ
  • Detection of approach:¹) Step adjustment: Normal 60 cm, High 1 m
2euFRAME compliance with EU Directives
euFRAME is compliant with the following EU Directives:
  • LVD 2014/35/EC
  • EMCD 2014/30/EC
  • RoHS 2011/65/EU
3Selecting place for euFRAME installation
The place of equipment installation shall be selected as early as possible (preferably when designing the building), and the following criteria need to be taken into account:
  • Ergonomics of use - the tablet shall be placed in an easily accessible place and it cannot collide with other objects in the room. The equipment shall be installed a bit higher than standard switches in order to allow for easy reading of displayed information. Usually it is good to place the central part of the tablet 140-150 cm above the floor. Both vertical and horizontal orientation of the tablet is possible, depending on the specific application requirements.
  • Wall material – the flush-mount box sinks 50 mm into the wall. For that reason it cannot be installed in areas where e.g. the hydraulic system is close to the surface. The wall material shall allow for drilling a hole and permanently fitting the flush-mount box in it.
  • Communications – due to the fact that there is radio communication between the tablet and the local computer network (by means of 802.11a/b/g/n/ac protocol), a place with good WiFi signal coverage shall be selected. Alternatively, a WiFi access point needs to be installed within tablet range.
  • Cabling – the power supply unit integrated in the flushmount box needs to be connected to the distribution board by means of a power cable. Wire cross-section shall be in the range between 0.75mm² and 2.5mm² (due to the size of screw terminals in the power supply unit). We recommend using cable type YDYp 2x1mm². The flush mount box has 4 knockout holes in it so that the cable can be connected from any side. Knockout holes can accommodate Ø13 mm protective tubes. A separate 10 A overcurrent circuit breaker (characteristics: B) shall be provided in the distribution board for the equipment. Optionally, it is possible to connect a single-pair cable from the alarm system to the flush-mount box as an anti-theft security measure - the device will then trigger an alarm when the tablet is removed.
  • Visual appearance of the room - the decorative frame comes in wide selection of colours and it can be fully integrated into the décor. You can find more information on available colours and designs of frames on our web page.
4euFRAME flush-mount Box installation tips
We recommend carrying out installation of the flushmount box at an early stage of building construction, e.g. after plastering works and before finishing works. At this stage flush mounting of the tablet is possible as the wall plane is already prepared, and drilling a hole in the wall for the flush-mount box will not leave the room messy and soiled.
Upon selecting an installation place for the tablet, the hole for the flush-mount box needs to be precisely planned. To this end, use the supplied protective cover with the template function. Press the protective cover against the wall horizontally or vertically (depending on the selected orientation) and align it appropriately with the use of a level. In the next step, mark with a pencil or a utility knife lines along external edges of all grooves in the protective cover
Outlining external edges of the protective cover will help you to chamfer hole edges at a later stage. You can now remove the protective cover from the wall and connect the lines in order to obtain the rectangular-shaped contour of the hole. Corners of the rectangle shall be rounded (arch radius: 4 mm). With hole dimensions known, please make sure there are no pipes or other systems hidden beneath the selected installation area. You can use a metal detector for this purpose. Please exercise extreme caution when drilling the hole so as to not damage the cable supplying the tablet with power, located under the plaster. With cable routing known, you can now knock out one of the holes in the bottom part of the box in order to pass the cable through it. Further steps depend on wall type.
for more information please refer to instruction manual.
5euFRAME maintenance
The decorative frame and the tablet can be cleaned with a soft cloth. Do not use any aggressive detergents. Do not clean the equipment using a damp cloth or water jets. The power supply unit and the remaining part of the electronic circuit are maintenance-free.
Do not open the internal cover of the power supply unit. In particular, do not carry out any repairs inside the unit. All repairs shall be per formed by a specialist service indicated by the manufacturer. Improperly performed repairs m ay end anger the safety of users.
6Colour collections of euFRAME
There are 2 different colour collections for euFRAME frames.
The ESSENTIAL Collection
  • includes five colour designs: Bleached Black*, Stone, Ivory, Desert Sand and White.
  • These are natural colors of the highest quality mineral composites we use to manufacture the frames
  • Please note that specifically Bleached Black is not a “uniform” color - it can show lighter discolorations (especially along the angled planes) natural to this porous material - somewhat resembling aged or oxidated material. Such discolorations are not subject to complaints and will not be treated as faulty goods

The INDIVIDUAL Collection
  • Allows you to achieve a unique fit between your interiors and the decorative frame of the euFRAME
  • You can order your frame to be painted in any of the RAL colors be it matt, semi-matt or gloss. Please be prepared to wait up to 3 weeks for dispatch.

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